I know: why would you call your own company and ask to be put on hold, right?
The answer: Because your company puts customers on hold, and you want to make sure their experience is the best it can be.
When you go to our blog post on the topic, you can listen to some unfortunate audio that would make any Marketing Director cringe. It just may inspire you to review your own systems. Read "Put Yourself On Hold" on the BusinessVoice website.