As Vice President of Business Development, Steve develops relationships with new clients and provides valuable insight, coaching and leadership to our team members.
He also serves as the Director of our BusinessVoice agency, and has designed Caller Experience Marketing programs for hundreds of brands throughout the United States and abroad. He developed our Caller Experience Audit process as well and oversees its execution. BusinessVoice is one of the few agencies in the world that delivers the type of valuable information this service uncovers.
Steve says, "I'm passionate about introducing the concept of Caller Experience Marketing to brands of all sizes that, more often than not, have never given much attention - if any - to this channel."
Steve has been a featured speaker at industry conferences, and has served on the Board of Directors for the Caller Experience Marketing industry's international trade association.
He has also consistently earned the President's Club award, our internal acknowledgment of MadAveGroup employees who achieve specific goals.
Steve enjoys spending time outdoors, especially with his wife Jackie and their children Sydney, Lucy, and Jake.
"I wish every sales representative I work with would be more like Steve. He is clear, concise, thorough, positive and very considerate of my time and schedule. I have never worked with anyone who is so adept at balancing the provision of information and closing a sale with consideration for the client. He is truly an ambassador for your organization."
Kasey Laine Riley, Communications Manager
Johnson County Library System
"Steve, I have worked with many representatives over the years, and you are truly one of the most professional and knowledgeable people I have ever worked with. Aloha & Mahalo."
Brenda Ito, Marketing Director
Hawaii USA Federal Credit Union
"Steve does a top-notch, professional job."
Scott Schoepf, VP Sales & Marketing