“I think our clients like that I help them get to the core of what they want to say, and then help our team communicate those ideas to an audience.”
Our Vice President of Business Development and a member of our team since 2009, Steve excels at breaking down complex problems into their individual components. From there, he works to develop solutions. He also promotes “doing what you say you’re going to do and taking pains to maintain crystal clear communication.”
"Steve, I have worked with many representatives over the years, and you are truly one of the most professional and knowledgeable people I have ever worked with." - Brenda Ito / Hawaii USA Federal Credit Union
Steve knows that trust is the foundation of any good relationship. “We’re always going to do what’s best for our clients, even if it’s painful for us as an agency.” For instance, it’s not uncommon for Steve to refer new business opportunities to other agencies, despite a company’s desire to work with our team. “Sometimes, we’re not a good fit for the prospect and, in the long run, we’ll both be more successful if we point them in a direction that’s more appropriate,” he said. “We strive for win-win relationships, and those begin with a commitment to the client.”
What excites Steve about his work? “Seeing the people we work with succeed.”
He’s been a featured speaker at industry conferences and has served on the Board of Directors for the Experience Marketing industry's international trade association. He’s designed Caller Experience Marketing programs for hundreds of brands throughout the United States and abroad. He also developed our Caller Experience Audit process and oversees its execution. BusinessVoice is one of the few agencies in the world that delivers the type of valuable information this service uncovers.
“We have many clients who’ve been with us for 20 and 25 years,” Steve said. “I think that speaks to our client focus.”
"I wish every sales representative I work with would be more like Steve. He is clear, concise, thorough, positive and very considerate of my time and schedule. I have never worked with anyone who is so adept at balancing the provision of information and closing a sale with consideration for the client. He is truly an ambassador for your organization."
Kasey Laine Riley, Communications Manager
Johnson County Library System
"Thanks, Steve. I think we made a good choice with MadAveGroup. We’re looking forward to working with you and the group!"
Jerry Culkowski, Neighborhood Development Specialist
City of Toledo, Dept. of Neighborhoods
"Steve does a top-notch, professional job."
Scott Schoepf, VP Sales & Marketing