Jerry is responsible for directing the agency’s growth, ensuring its financial stability, and protecting its culture. Aside from his business development duties as CEO, Jerry’s professional passions have always been sales and marketing. Whether participating in client strategy meetings, serving as a marketing consultant for a few of the firm’s premier clients, or mentoring young marketers and sales professionals, more of Jerry’s time is spent working “on” business than “in” it.
Jerry has served other organizations as well. He's a founding member of the Customer Experience Marketing Alliance, a global partnership of premier point-of-contact marketing agencies. He was a pioneering member of the Experience Marketing Association and has served as its Chairman, Vice-Chairman, and Marketing Chair. Jerry has also worked with the Toledo Area Business Network, the Chief Executive Boards, and the Young Entrepreneur Society, and served as a trustee for the Huntington Community Center.
He also served as President of the Toledo Chapter of The American Advertising Federation and in 2012, he received that organization’s highest honor, The Silver Medal Award. In 2016, Jerry was inducted into the Entrepreneurial & Business Excellence (EBE) Hall of Fame.
In demand as a speaker and trainer, Jerry has addressed dozens of conferences, seminars and symposiums, and conducted workshops and training sessions for companies throughout the country. His areas of expertise include marketing; communication; tactical, strategic, and consultative selling; sales management; and business development.
"Jerry is a hard-driving, fast-paced leader who knows how to get things done. He gets to the heart of any situation in minutes and instinctively makes the right move. He is a dynamic speaker who can capture any audience's attention and hold it for as long as he chooses. Jerry's marketing skills are nothing short of guru status. I have worked with Jerry on several projects and I am honored to be associated with someone of this caliber."
Rick Welsch, Former Chairman of the Board
The On Hold Messaging Association (OHMA)
"Jerry and his team are all consummate professionals. They are responsive, flexible, and easy to work with, and always seem to take the high road with their clients. It has been a pleasure working with them!"
Susan Hoekstra, Executive Director of Branch & Client Experience
"I have known Jerry through OHMA for years. I have always been impressed with his ability to cut to the heart of the debate, and with his level of industry and sales and marketing knowledge. More recently, we have worked together on a specific business project and I now see that his skills run deeper; he operates a tight business machine and gets great results FROM his team and FOR his clients."
Nick Findlay, Founder & Chairman
Premier Business Audio
"I can tell a lot about a leader by the way he treats the people in his organization. Jerry is the most customer-focused person I know. He understands that the key to maintaining consistent customer service excellence is making sure that the right people are doing the right things at the right times. Jerry’s long-tenured staff is made up of results-driven professionals who are committed to delivering world-class service. He’s also created a relaxed corporate culture that’s known for producing creative solutions."
Mearl Sutton, President
Sales Coach LLC
"Seldom have I come across the expertise that I have found in Jerry Brown. He is an expert who knows exactly what customer experience is all about. His development of what he calls "Point of Entry Marketing" is what all business should be looking at."
Pete Turpel, President and CEO
FifthScent, NODAD, Inc.