The MadAveGroup Blog

Wednesday, 28 October 2015 14:12

VoIP May Affect Your Marketing and Customers' Experience

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How VoIP Affects Marketing and Customer ExperienceMany otherwise successful technologies have their drawbacks. VoIP technology is no exception.

VoIP - Voiceover Internet Protocol - allows telephone calls to travel via the Internet rather than through traditional land-based transmission lines.

While VoIP systems can reduce the cost of individual telephone calls, they can also be a factor in the lower quality audio your callers experience. Read "Why Does Some On Hold Marketing Sound Bad?" in the BusinessVoice blog.

Also, an I.T. professional is often needed to upload On Hold Marketing files to a VoIP telephone system. That can cause a headache or two for a company's marketing team. Read one such story in this BusinessVoice post: "VoIP: A Potential Problem to Consider."

RELATED POSTS: Is Your Company Considering VoIP?
Are You Prepared for Failure?
Is Your Phone System the 10th Circle of Hell? 

Read 1733 times Last modified on Thursday, 19 May 2016 14:50